Turning Even the Most Difficult Customer into Your Biggest Fan
My friends, Marilyn Suttle and Lori Jo Vest, have written a remarkable new customer service book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.” This book is filled with real world case studies from companies in a wide range of industries that excel in their customer care. The companies – including Singapore Airlines, Paul Reed Smith Guitars, ClearVision Optical, Sky Lakes Medical Center and The Canfield Company – shared their secrets of excellent customer service with Marilyn and Lori and now, they’re sharing those lessons with you in an easy-to-read, immediately useful format.
It’s been highly rated by Publisher’s Weekly, who said, “It’s the substantive, down-to-earth advice that sets this book apart from its competitors.”
Marilyn and Lori are offering a special bonus package for people who buy “Who’s Your Gladys?” TODAY! Over forty gifts will be yours FREE when you purchase “Who’s Your Gladys?” It’s loaded with podcasts, articles, e-workbooks and other valuable tools covering customer service, sales, marketing and professional development. The offer will only be in place for a short period of time, so I wanted to make sure you didn’t miss it. Buy your copy today at www.whosyourgladys.com and watch the book trailer at www.youtube.com/whosyourgladys.